Refund and Returns Policy
Refund Policy for SkillCodex
At SkillCodex, our priority is to offer quality education. Recognizing that our courses might not fit everyone’s needs, we provide a transparent refund policy to ensure a fair experience for our users.
Services & Purchase Plans
- Free Courses: No payment is required, and as such, no refunds are applicable.
- Paid Individual Courses: Courses that are purchased individually come with a 15-day refund policy, excluding GST.
- Course Bundles: A collection of courses offered at a discounted rate when purchased together. Bundled courses are eligible for a refund within 15 days of purchase, excluding GST.
- Membership Plans: Access to multiple courses or content for durations like 1 day, 7 days, 1 month, 3 months, 6 months, or 1 year. Membership plans are NOT eligible for refunds.
- Group Purchases: Special rates for users buying access for multiple individuals. Group purchases can be refunded within 15 days of the purchase date, excluding GST.
- SkillCodex Points Purchase: Buying courses using SkillCodex Points will not be eligible for any refunds.
Payments on SkillCodex can be made through various channels:
- For Indian Users: Via Razorpay.
- For International Users: Through STRIPE or Binance Crypto Payments.
Eligibility for Refund
- Timeframe: For individual courses, bundled courses, and group purchases, refund requests must be initiated within 15 days of purchase.
- Course Progress: Refunds are applicable only if less than 30% of the course has been completed.
- Content Integrity: Course content should not be shared outside of SkillCodex.
- Legal Use: Content should not be used for unauthorized or illegal activities.
- Account Security: Sharing of account details or course passwords is prohibited.
Procedure for Refund
- Submission: Fill out the [Refund Request Form].
- Evaluation: Our team will review your request against the eligibility criteria.
- Refund Processing: Approved refunds will be processed to the original payment method within 7-10 business days. The reflection of the amount in your account might vary based on your payment provider. GST is non-refundable.
Exceptions & Rights
SkillCodex reserves the right to deny refunds in cases of:
- Violation of our terms of service.
- Evidence of fraudulent behavior.
Acknowledgment Thank you for choosing SkillCodex. We strive to provide a seamless learning experience and appreciate your understanding of our refund policy.